Individual Capacity

In This Section

Talent Processes

4.0 Pit Stop #4: Training and Development

Starting the Conversation

Section 6.1: Asking the Right Questions

4.0 Pit Stop #4: Training and Development

Welcome to Training and Development

To continue building the competencies of your leader and ensuring they are supporting your organization, training and development are critical.

Training and development helps to upskill leaders with various identities and increases your employer brand reputation amongst competitors.

It is important to consider ways you can support your leaders, their growth, and ultimately, their success.

4.1 Training and Development: Training

Training includes resources provided directly by your organization or externally procured to support your talent in learning new skills and developing new competencies.

leading practices:
  • Align training with your organization’s operating goals and use corporate communications to ensure all leaders are aware of opportunities
  • Provide training that meets the unique identities of different leaders (e.g. Networking and Personal Branding for Women program)
  • Offer trainings that meet the unique learning styles and preferences of leaders, such as lectures, gamification and scenario-based trainings
Specific actions to follow:
  1. Enable employee resource groups (ERGs) or internal priority-group-based associations to provide formal training or informal “lunch and learns” regarding their communities
  2. Offer training in-house or through external service providers that teach both soft and technical skills required of your leaders
  3. Ensure all leaders have equal access to training opportunities and training meets their unique needs
  4. Promote learning throughout the year as a continuous process, not a one-time initiative
  5. Review and update your training program on an annual basis to keep up with evolving role expectations

4.1 Training and Development: Growth and Development

In addition to training, there are several other ways your organization can support the growth and development of your leaders.

leading practices:
  • Host cultural competency workshops for leaders, in partnership with priority-group-based organizations
  • Assign internal coaches to leaders who can work with them to action their growth and development goals
Specific actions to follow:
  1. Establish professional development programs to help leaders achieve their professional goals
  2. Promote a culture of continuous learning and development through internal communications and messaging from senior leadership

Training and Development: Regional and Industry Considerations

Industry: Fisheries and Oceans

The ocean sector is lagging behind in attracting a diverse labour force as opportunities in this industry are not highly visible due to their niche, technical training and hiring processes.

To improve inclusion of women and/or non-binary individuals within the sector, consider the following:

  • Improve education and awareness that a career in the ocean sector is viable and accessible; partner with women and/or non-binary individuals, allies, and employers
  • Sponsor women and/or non-binary individuals to pursue leadership roles within the organizations and encourage them to offer diverse perspectives on company management and talent attraction
  • To pursue work as newcomers without prior connections to this field, women and/or non-binary individuals would benefit from additional resources, financial aid (gender issues can complicate pursuit of first-time loans), assets (support to purchase a boat/equipment, obtain a license), access to well-advertised education/financial opportunities, networking and mentorship
Industry: Healthcare

According to a report from Osler, in 2021, only 15% of Executive Officers and 17% of Board Members identified as a woman in the Life Sciences Industry, ranking as the smallest percentage from 13 industries.

Diversity in healthcare is important to ensure equitable healthcare outcomes for staff and patients as well.

Consider the following:

  • Provide training to staff to understand the importance of accommodation to meet priority group healthcare needs
  • Dedicate leaders to oversee training and partnerships for priority group healthcare education

Scenario: Checkpoint 2

Welcome to your Talent Processes Scenario: Checkpoint 2!
After reviewing Training and Development at Pit Stop #4, Karan goes to investigate the role requirements the organization has set out for leaders. He realizes that the organization asks each leader to have a specific food license certification which costs approximately $2300 to obtain. The organization currently expects all new leaders to obtain and hold this certification prior to joining.

Karan is reflecting on what he has learned so far and is not sure if this mandatory certification is an inclusive practice. What should Karan do?

Starting the Conversation: 6.1 Asking the Right Questions

6.1 Asking the Right Questions

A leader in an organization is someone who manages a team or several teams, and/or has an important stake in the organization and a role in making decisions that push for change. The following are some questions that you can ask the employees you lead and manage:

  • What are some barriers to your success in this organization?
  • Can I play a role in removing some of the barriers? What can I do?
  • Whose voice or what perspective is missing from this conversation?
  • How can I help amplify your voice and that of other underrepresented voices?
  • Do you feel safe enough to take risks at work? To contribute? To belong to the community?
  • What percentage of your time is spent on addressing exclusion or microaggressions against you or others?

When starting the conversation, creating a safe space by setting ground rules is important. Safe spaces allow individuals to feel comfortable having brave and honest conversations, where one can openly express themselves and their ideas to others on a team without risk of punishment, humiliation, or rejection.

Let individuals know the following:

  • “Confidentiality is important, and unless you want me to share information outside of this conversation, I will not do so.”
  • “It is important for me to hear your perspective and understand the various inequities faced by employees at work. Doing so, as a leader, it will help me determine ways to remove potential barriers for your success. However, you do not have to partake if you wish not to, and I will respect whatever decision you make.” (To learn more, read the Harvard Business Review article “Getting Over Your Fear of Talking About Diversity”.)

Considerations for Small and/or Non-Profit Organizations

Small or non-profit organizations tend to lack the resources that are readily available in larger or for-profit organizations – time,  human resources capacity or budget, etc. – to help them along their Equity, Diversity and Inclusion (EDI) journey. The following are some considerations to help these organizations to begin and continue on their EDI journey:

  • Partner with other organizations: If your organization does not have a subject matter expert on staff, seek one out from outside your company. Partner with other similar-sized organizations to pool talent and resources to address EDI within your industry and context.
  • Trainings in EDI need not be expensive or complicated:
    • Create an exchange program between organizations to access knowledge and training opportunities
    • There are high-quality, free materials online that can serve as an excellent starting point to Starting the Conversation.

Newcomers to Canada often require transitionary time to adjust to Canadian ways of doing business.

Provide training opportunities to familiarize newcomers to Canadian industries and operations

Traditional, institutional systems often do not address the growth needs for Indigenous employees.

Elders in Residence is a program that can be developed where Indigenous leaders can provide counsel to employees from a holistic Indigenous perspective

Designations required by roles are often not accessible to all individuals, either for financial or non-financial reasons.

  • Determine if your leaders had access to designations or trainings that would enable them to be successful. If not, offer the development opportunities to them, free of cost
  • Provide time dedicated to learning so that leaders who are also caregivers are able to integrate training activities into their schedule and balance other priorities

Large Organization:

HP Canada

HP Canada recognized the opportunity to increase visibility and promotion of female and underrepresented talent in technical and leadership roles.

The organization launched its Catalyst@HP program, where senior-level executives serve as Sponsors and commit to the growth and career advancement of their mentees. Each mentee is enrolled in an 18-month program focused on learning and development to gain key skills to succeed in leadership roles.

Since the first launch of the program, HP Canada has seen 78% of mentees from the program be promoted to new roles in the organization.

Considerations for Intermediate / Advanced Organizations

  • Develop customized learning plans for specific leadership roles to ensure that the upskilling is relevant to roles
  • Provide coverage and reimbursement for employees to pursue professional designations that they may not have had access to previously
  • Engage Executive Coaches to support the creation of growth and development programs
  • Customize training offerings to priority groups, by engaging with community-based organizations who are subject matter professionals in specific topics

Large Organization Case Study:

London Health Sciences Centre (LHSC)

As part of LHSC’s Healthy Equity Strategy, the organization established a partnership with Atlohsa Family Healing Services in 2020. This partnership enables LHSC to offer an Indigenous Healing Services Advisor and provide a Sacred Space for Traditional Health Practices, Ceremony and Traditional Teaching.

This initiative was launched in response to two of the Truth and Reconciliations Commission’s Calls to action under healthcare.

Considerations for Intermediate / Advanced Organizations

As you advance through your EDI journey, continuous education means enhanced people and data analytics.

The type of data being collected is critical to understand the depth of systemic barriers within organizations. This includes information on the nuances and complex layers of specific roles and responsibilities at the workplace and how it differs for women and/or non-binary people, Racialized, Black, and/or People of Colour, People with disabilities (including invisible and episodic disabilities), 2SLGBTQ+ and/or gender and sexually diverse individuals, and “Aboriginal” and/or Indigenous Peoples.

A collection of comprehensive data will give direction and provide greater equity in approaching solutions. Ask questions such as:

  • Is the self-identification data you collect specifically role-based data or just aggregate data?
  • Do you know how digital transformation or remote work is impacting different racialized, gender, and intersectional identities?
  • How might technology implementation support, or contradict, equitable hiring and retention practices?
  • Do you know which constituencies in your organization may experience job risk in the future? Do you have strategies to address those risks?

Definition

Microaggression

Microaggression is defined as: “A comment or action that subtly and often unconsciously or unintentionally expresses a prejudiced attitude toward a member of a marginalized group” – Source: Merriam Webster

Definition

Unlearning

Unlearning is defined as: “To make an effort to forget your usual way of doing something so that you can learn a new and sometimes better way” – Source: Cambridge Dictionary

Definition

Intersectionality

Intersectionality is defined as: A framework for understanding how different aspects of a person’s social and political identities (e.g., gender, race, class, sexuality, ability, physical appearance, etc.) combine to create unique modes of discrimination and privilege. Intersectionality identifies advantages and disadvantages that are felt by people due to this combination of factors – Source: Kimberlé Crenshaw, TIME

Definition

Privilege

Privilege is defined as: “The unfair and unearned advantages individuals are granted for having, or being perceived to have, social identities that align with those deemed to be superior according to societal rules and norms. It is often experienced as an absence of barriers related to a particular social identity (e.g., White privilege, straight privilege)” – Source: Egale

Definition

Safe Space

Safe Space is defined as: “A place intended to be free of bias, conflict, criticism, or potentially threatening actions, ideas, or conversations” – Source: Merriam-Webster

Safe spaces allow individuals to feel comfortable having brave and honest conversations.

Definition

Emotional Tax

Emotional Tax is defined as: “The combination of feeling different from peers at work because of gender, race, and/or ethnicity, being on guard against experiences of bias, and experiencing the associated effects on health, well-being, and ability to thrive at work” – Source: Catalyst

Definition

Tokenism

Tokenism is defined as: “Performative policies that ostensibly promote diversity or equality (placing women or diverse groups in leadership positions), but do not truly have a positive impact on the workplace. Tokenism isn’t progressive, and it especially causes harm to tokenized individuals, causing extra pressure to succeed due to being perceived as representative of a group and often leaving them in an alienating work environment” – Source: Catalyst

Definition

Psychological Safety

Psychological Safety is defined as: “An environment that encourages, recognizes and rewards individuals for their contributions and ideas by making individuals feel safe when taking interpersonal risks. A lack of psychological safety at work can inhibit team learning and lead to in-groups, groupthink and blind spots” – Source: Gartner